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Customer Satisfaction Surveys

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Get to Know Your Clients with Customer Satisfaction Surveys

Customer satisfaction is crucial for a business that heavily relies on referrals. Successful real estate companies know their clients and what better way is there to get to know your clients than sending them a real estate customer satisfaction survey after closing?

The Ultimate Showing Suite™ package lets you send customer satisfaction surveys to an unlimited number of clients, making it the most efficient way to monitor customer satisfaction and agent performance. Creating and sending real estate customer satisfaction surveys is easy and only takes the amount of time you need to think of the questions to ask. The valuable feedback collected from each real estate customer satisfaction survey can be viewed by each individual response or in an easy-to-read statistical report containing all responses collected for that particular real estate customer satisfaction survey.

Do you know what your clients think of the customer service that you and/or your real estate business provides? Send a real estate customer satisfaction survey and find out today!

 

Benefits

  • The use of online real estate customer satisfaction surveys automates the survey process from start to finish.
  • Sending real estate customer satisfaction surveys online is a fast and easy way to gauge customer satisfaction in your business.
  • The real estate customer satisfaction surveys are completely customizable to fit your unique needs - from matching your company colors to entering the website URL recipients are sent to after they complete the customer satisfaction survey.
  • Default real estate seller satisfaction survey and real estate buyer satisfaction survey templates are provided that can be used during the transaction or after closing; use them as-is or edit them to fit your needs.
  • Real estate seller satisfaction surveys can be set up to automatically be sent when the listing status is changed from 'Pending' to 'Closed' in the system.
  • Real estate buyer satisfaction surveys can be sent when you change the status of a 'Buyer Prospect' to a 'Closed Buyer' in the system.
  • It's easy to keep track of responses when you opt for a daily, weekly, or even a monthly summary of activity on each real estate customer satisfaction survey.
  • All customer satisfaction survey responses are compiled into an easy-to-read statistical report so you can easily see what your overall customer satisfaction ratings are.
  • Teams and Offices can view survey reporting of all of their member's customer satisfaction surveys or cumulative statistical totals for their combined real estate survey reporting.
  • You can get all of the customer feedback you want by creating and sending as many real estate customer satisfaction surveys as you need. The sky's the limit!

Screenshots


Take a peek at the customer satisfaction surveys by clicking the images above.

 

Customer Satisfaction is Important

Discovering and building on areas needing improvement will help your real estate business become more efficient. Customer satisfaction fuels your real estate business and a happy customer is one that is most likely to provide not only repeated business, but referrals.

With the use of real estate customer satisfaction surveys, you can easily pinpoint the strengths and weaknesses of your real estate business and make any necessary changes to keep your clients happy. Online real estate customer satisfaction surveys are the quickest, cheapest, and most efficient way to collect the opinions of your clients.

The Ultimate Showing Suite™ makes things even easier on your part by automatically sending your seller a real estate seller satisfaction survey when the listing status is changed from 'Pending' to 'Closed' in the system. Now you can stop wondering what sellers thought about your performance by reading their response to your automatic real estate seller satisfaction survey.

Additionally, you can easily gather insight on how you can make the home-buying process even easier from your buyers with the real estate buyer satisfaction surveys. A real estate buyer satisfaction surveys can be sent whenever you change the status of a 'Buyer Prospect' to a 'Closed Buyer' in the system.

Creating and sending customer satisfaction surveys is a snap and there's no limit on how many you create or send. Use our default customer satisfaction survey templates or create your own from scratch – every customer satisfaction survey is completely customizable from top-to-bottom.The system works to fit your individual needs.

Find out exactly how your clients rate your real estate business when it comes to customer satisfaction by sending a real estate customer satisfaction survey today!


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